FAQ
Our customer care team is available 9am – 5pm Monday to Friday.
E-mail – sales@elsenhamwater.com
How much is delivery?
When will my purchase be delivered?
What do I do if I change my mind?
What do I do if my order is damaged?
What's the maximum I can order?
How can I pay?
Delivery
Due to our operating hours we are unable to deliver on weekends however, our couriers will occasionally attempt delivery on Saturdays where possible although this cannot be guaranteed.
Due to courier constraints, packages to Northern Ireland and some parts of Scotland may take longer than other parts of the UK.
Elsenham aim to provide flexibility where possible so please contact our customer care team if the order you wish to place requires specific delivery requirements.
If your delivery is delayed or missing, again please contact our customer care team who will investigate the situation further until the issue is resolved.
Returns / Exchanges
Due to our operating hours we are unable to deliver on weekends however, our couriers will occasionally attempt delivery on Saturdays where possible although this cannot be guaranteed.
Due to courier constraints, packages to Northern Ireland and some parts of Scotland may take longer than other parts of the UK.
Elsenham aim to provide flexibility where possible so please contact our customer care team if the order you wish to place requires specific delivery requirements.
If your delivery is delayed or missing, again please contact our customer care team who will investigate the situation further until the issue is resolved.
Refunds
Refunds will be processed within 3-5 working days of the goods being successfully returned. Your refund may not return to your account for a further 3-5 working days from confirmation of your refund – this is dependent on the payment processing provider and your bank.
